RETURN PROCEDURES & REFUND

How long does the buyer have to return the product?

The buyer is obliged to share the return shipping information with the “batronenerji.com” Customer Representative within 3 calendar days after submitting the return request. All refund requests not submitted within this period shall be deemed invalid.

How can I return if the product is defective / damaged / missing / different?

  • In the event of noticeable damage, impact, fracture on the cargo package or product, the cargo officer must prepare a damage assessment report. For damaged cargoes, the cargo officers are obliged to keep a record.
  • In cases where the cargo officer does not issue documents,or records you will receive information from the customer representative about the details of the return process.
  • If you do not issue a proof of damage, you will not be able to prove that the problem is caused by store or cargo. For this reason, you must keep a record.
  • In the event of noticeable damage, impact, fracture on the cargo package or product, the cargo officer must prepare a damage assessment report.
  • You can return the product to the officer without taking delivery or you can take delivery by providing control at the cargo branch. If your product is missing, defective, defective, damaged or otherwise different, you may use your right to return.

Which are the return types?

  • I returned the product to the cargo officer before I received it.
    • In this option, simply fill in the refund request form.
  • I shipped the product to send it to the store.
    • If you have returned the product to the store, fill out the request form. You can specify the tracking number you received from Cargo as a note on the request form.
  • I haven’t sent it yet, I want to start the return process.
    • Request a refund and send the product to the contracted cargo company free of charge. After creating a request for free shipping, return the return shipping code with the product to the shipping company.

I returned the product, I can’t remember the shipping tracking number. What should I do?
The shipping tracking number is required to prove that you are returning the returned product and is required for the store to make an inquiry in case of any problems with the cargo. When you forget the tracking number of the returned product, you must contact the cargo company and enter the relevant field when requesting a return.

I am a guest user, how do I return the product?
You should contact your customer representative with your Order number in the e-mail sent to you after shopping.

I damaged the package, can I still return it?
Damage to the package prevents the product from being returned. It is not possible for our products in the consumables category to be returned with a damaged package.

We’re having a dispute about the refund, what should I do?
Buyers are obliged to forward their complaints about the products they purchase through batronenerji.com, the supplier of the products. batronenerji.com will provide all possible support to solve the problem in this process. The responsibility for the product sold will be the responsibility of the store itself. However, if the problem cannot be solved, buyers can apply to the Consumer Problems Arbitration Committee in the place where they purchased the product or where they have purchased the product in order to seek their rights against the stores in respect of complaints and objections regarding the transactions up to 1.161,67. TL. In the case of complaints and objections related to transactions with a product price above 1.161,67 TL, the applicant may apply to the Consumer court in the place where they purchased the product or where they live. In the third paragraph of Article 5 of the Regulation on Consumer Problems Arbitration Committees published in the Official Gazette dated 01.08.2003 and numbered 25186, the lower monetary limit of the provincial arbitration committees operating in the provinces with metropolitan status is 3.032.65 TL.

I have requested a refund, where can I track it?
You will receive information from the customer representative about the details of the return process.

How many days can the store request as additional time?
If time is needed to inspect the product, the store may require an additional 30 business days from the customer.

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THE RIGHT OF WITHDRAWAL

What does the withdrawal right mean?

Pursuant to the Law No. 6502 on the Protection of Consumers and the Regulation on Distance Contracts, buyers have the right to return the products they have purchased from the date of delivery in the transactions related to the sale of the goods, within 14 days from the date of purchase in the transactions related to the sale of services, without giving reasons and without paying any penalty.

How to use the right of withdrawal?

Buyers may contact batronenerji.com within the cancellation period (14 days from the date of purchase for the sale of goods and services for the sale of goods) and initiate the return transactions. They must use their right of withdrawal.
The store is obliged to receive the product within 3 working days + 24 hours after receiving the buyer’s request and return the product price and any payments including delivery costs, if any, to the buyer without any expense and to pay the return shipping fee.

What are the products for which the right of withdrawal does not apply?

  • In cases where the buyer has requested a return to the store within 14 days but cannot be returned, the following are as follows:
  • The products that are produced by the buyer’s request and made special by making changes or additions,
  • Products that are not suitable to be returned by nature (all blister products with opened blister),
  • Products that may expire,
  • All blister-free and blister-free batteries, batteries and batteries in the consumables category.

To whom does the return shipping charge belong to the right of withdrawal?

For product returns within the scope of the right of withdrawal, the return shipping fee belongs to batronenerji.com. Buyers have the right to return the products without paying shipping costs even if they return the products for personal reasons. However, the customer pays for the cargoes that are not sent to the cargo (SÜRAT KARGO) which is specified in the sales contract and which our company has contracted.

In case of damage to the product, can the buyer use his right of withdrawal and return the product?
In accordance with the legislation, the buyer is not responsible for any changes and malfunctions that occur if the buyer uses the product in accordance with its operation, technical specifications and instructions for use within the cancellation period (from the date of delivery in the sale of goods, and 14 days from the date of purchase in the service sale). The buyer will be liable for any malfunctions due to abnormal use and in this case BATRONENERJİ.com may not approve the return.

Can I return the product even if I use it?

Unpacking, testing, routine use of any product other than Batteries, Batteries and Batteries does not eliminate the right of withdrawal. If the seller has delivered the product to the buyer within the cancellation period, the buyer may use the product only to the extent required by a regular review. Otherwise, the buyer can not use the Right of Withdrawal.

REFUND

When will the refund be made?

According to the processes and practices of the banks, it can take an average of 1-7 business days for the reflection of the refund to credit and debit cards. The returned product price will be credited to your account as a plus balance.

Can I get another product instead of a refund?

It is possible to purchase a different product instead of a refund.

Will the refund be made in installments? When will my card limit open?

Refunds are made as the total amount. Your card limit will be opened up to the refund amount made. Payments made in installments are refundable at the same time as the total amount, but due to the bank processes, they can be accounted for the month in installments. For this reason, you can see the balance as +, – on your account statement during the month of the installment, although the entire refund is made in one individual.

If I paid by credit card, will I get a refund in different ways?

In case of cancellation of the order after paying by credit card, the refund is made to the credit card. It is not possible to get a refund by other methods.
Note: The refund amount will be reflected to your credit card as a plus balance within 3 working days depending on the density and process applications of the banks. Please contact your bank for more information.

Why do I refund the purchase in installments?

Refunds are made as the total amount. Your card limit will be opened up to the refund amount made. Payments made in installments are refundable at the same time as the total amount, but due to the bank processes, they can be accounted for the month in installments. For this reason, you can see the balance as +, – on your account statement during the month of the installment although the entire refund is made at one time.

How to return the installment exchange?

The refunds of the purchases made in installments are made according to the bank procedures, the duration of the installment and the relevant installment amounts. When the installment orders are returned, your card will be paid at once and the limit will be opened up to the total transaction amount. You can see it as a plus / minus balance on your statement according to the bank transactions and processes.

Still have questions? No problem, you can contact us via live support, phone or email.